FAQ
Are bulbs included with the light fixture?
Light fixtures do not include bulbs; you will need to purchase them separately. Different models require different bulb types, so please refer to the product details.
What type of bulbs are compatible?
Different light fixture styles are compatible with different types of bulbs. Currently available fixtures support bulb types such as E12, B11, and E26; please click on the product details to view specific information.
Are your lights dimmable?
The light fixture does not have a dimming function.
Is professional installation required?
No professional installation is required.
you can complete the setup yourself using the provided instructions—it is quick and easy.
Are installation instructions included?
The light fixture is quick and easy to install; it comes with all necessary mounting hardware and instructions to help you complete the installation swiftly and effortlessly.
Can the hanging height be adjusted?
You can adjust it to your desired height during installation.
Can it be installed on a sloped ceiling？
Not suitable for installation on a sloped ceiling.
What should I do if I want to cancel my order?
If you need to cancel an order, please contact us as soon as possible.
In most cases, orders can be canceled within 2 days after purchase, as long as the order has not been shipped or entered final fulfillment.
Order Processing Time
We normally process orders within 2 business days after the order is placed.
Business days are Monday through Friday, excluding U.S. holidays. Processing time is separate from delivery time.
What should I do if my product is defective or parts are missing?
If your package appears to be delayed, lost, or damaged during delivery, please contact us with your order number and any relevant photos or information.
About shipping
VireLite currently ships from a warehouse located in the United States. We offer free standard shipping for eligible orders shipped to most addresses within the contiguous United States.
Shipping Area
At this time, we ship to most addresses within the contiguous United States only.
We do not currently ship to Alaska, Hawaii, U.S. territories, remote offshore locations, P.O. Boxes,APO/FPO/DPO addresses, or other areas that our carriers are unable to service.
If an order is placed for an address that we cannot ship to, we may contact you to confirm the address or cancel the order and issue a refund to the original payment method whenever possible.